j1j1 Casino Privacy Policy
At j1j1 Casino, protecting the personal data of our players is a core responsibility — not an afterthought. This Privacy Policy explains exactly what personal information j1j1 collects from you, why we collect it, how we use it, who we may share it with, and what rights you have over your own data. It is written in plain, readable English because we believe you deserve to know exactly how your information is handled.
How j1j1 Protects Your Data
Bank-Grade Encryption
All personal data transmitted between your device and j1j1's servers is protected using TLS 1.3 encryption — the same standard used by major Philippine banks. Sensitive data stored at rest is encrypted using AES-256, ensuring your information is unreadable to unauthorised parties even in the event of a breach.
NPC-Compliant Data Handling
j1j1's data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations issued by the National Privacy Commission (NPC). You have the right to access, correct, and request deletion of your personal data held by j1j1 at any time.
No Selling of Personal Data
j1j1 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is shared only with trusted service providers who are contractually bound to handle it with the same level of care as j1j1 — and only to the extent necessary to deliver the j1j1 platform to you.
Defined Retention Periods
j1j1 does not hold onto your data indefinitely. Personal information is retained only for as long as it is needed to provide our services, meet regulatory obligations (including PAGCOR and AML record-keeping requirements), or resolve disputes. Once the retention period expires, data is securely deleted or anonymised.
Marketing Opt-Out Control
You are in control of your marketing preferences. At any time, you may opt out of receiving promotional emails, SMS notifications, and in-platform push messages from j1j1 by updating your communication preferences in your account settings or by contacting j1j1 support directly.
Dedicated Data Protection Officer
j1j1 has appointed a Data Protection Officer (DPO) responsible for overseeing all data privacy matters and ensuring ongoing compliance with the Philippine Data Privacy Act. You may direct any privacy-related enquiries or complaints to our DPO via the contact details provided at the end of this Policy.
Table of Contents
- 1. Who We Are
- 2. Scope of This Policy
- 3. Data We Collect
- 4. How We Collect Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Sharing Your Data
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children & Minors
- 13. Cross-Border Transfers
- 14. Policy Amendments
- 15. Contact & DPO Details
Regulatory Context: This Privacy Policy is issued by j1j1 Casino in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable regulations of the National Privacy Commission (NPC). j1j1 also processes player data in accordance with its obligations under PAGCOR licensing requirements, which include identity verification and anti-money laundering (AML) record-keeping.
1. Who We Are
j1j1 Casino operates the online gaming platform accessible at j1j1.org and through associated mobile channels. j1j1 is a PAGCOR-regulated online gaming operator serving the Philippine market. For all purposes under this Privacy Policy, j1j1 Casino is the Personal Information Controller as defined under the Philippine Data Privacy Act of 2012 — meaning j1j1 is the entity that determines the purposes and means by which your personal data is collected and processed.
References in this Policy to "j1j1", "we", "us", or "our" are references to j1j1 Casino as the operator of the j1j1 platform. References to "you" or "your" are references to any individual who accesses or uses the j1j1 platform, whether as a registered player or as an unregistered visitor to the j1j1.org website.
2. Scope of This Policy
This Privacy Policy applies to all personal data that j1j1 collects and processes in connection with the j1j1 platform, including the j1j1.org website, any associated mobile applications or platforms, promotional campaigns, player support interactions, and any other services operated under the j1j1 brand.
This Policy applies to all current and former registered players, applicants who began but did not complete the registration process, and unregistered visitors to the j1j1.org website to the extent that technical data (such as cookies and browsing data) is collected during their visit.
This Policy does not apply to third-party websites, applications, or services that may be linked from the j1j1 platform. j1j1 is not responsible for the privacy practices of those third parties. If you follow a link to an external site, we encourage you to read the privacy policy of that site before providing any personal information.
3. Personal Data We Collect
j1j1 collects the following categories of personal data from players and platform visitors. The specific data collected from any individual player depends on the nature of their interaction with j1j1 — unregistered visitors, for example, will have a narrower data footprint than fully verified players engaging in real money gaming.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address (including barangay, city, province) | Registration & account updates |
| Verification Documents | Government-issued ID (PhilSys, passport, driver's licence, UMID, voter's ID), selfie/liveness check images | KYC / identity verification |
| Financial Data | GCash or Maya account reference, bank name and account holder name, deposit and withdrawal transaction records | Cashier transactions & AML compliance |
| Gaming Activity Data | Game sessions, bet amounts, wagering history, win/loss records, bonus usage, session durations | During active platform use |
| Technical & Device Data | IP address, device type, operating system, browser type, screen resolution, time zone | On every platform visit |
| Usage & Navigation Data | Pages visited, features accessed, click paths, referral source, session timestamps | Via cookies & analytics tools |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When contacting j1j1 support |
| Marketing Preferences | Opt-in/opt-out records for email, SMS, push notifications | On consent or opt-out action |
j1j1 does not deliberately collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless it is strictly necessary for responsible gaming interventions or where you have voluntarily provided such information during a support interaction.
4. How We Collect Your Data
j1j1 collects personal data through the following means:
- Directly from you — when you register a j1j1 account, submit identity verification documents, make a deposit or withdrawal request, contact j1j1 support, participate in a promotion, or update your account profile.
- Automatically during your use of the platform — j1j1's systems automatically record technical and usage data whenever you access the j1j1.org website or platform, including your IP address, device identifiers, session timestamps, and navigation behaviour. This is a standard practice for all online platforms and is necessary for security monitoring and platform improvement.
- From cookies and similar tracking technologies — as described in Section 8 of this Policy, j1j1 uses cookies, web beacons, and similar technologies to collect usage and preference data. You may manage your cookie preferences through your browser settings.
- From identity verification service providers — j1j1 works with third-party KYC and identity verification providers to validate the documents you submit during account verification. These providers may return verification results and risk scores to j1j1 as part of the process.
- From payment processors and financial institutions — when you make a transaction through GCash, Maya, BPI, BDO, Metrobank, or other supported payment channels, the relevant payment provider may share limited transaction confirmation data with j1j1 to facilitate processing.
- From PAGCOR and regulatory authorities — j1j1 may receive data from PAGCOR or other competent authorities as part of its regulatory compliance obligations, including self-exclusion registry information.
5. Legal Basis for Processing Your Data
Under the Philippine Data Privacy Act of 2012, j1j1 must have a lawful basis for processing your personal data. The following legal bases apply to j1j1's processing activities:
- Contractual Necessity: Processing your Identity Data, Contact Data, Financial Data, and Gaming Activity Data is necessary for j1j1 to perform its contract with you as a registered player — specifically to provide you with account access, accept deposits, settle wagers, process withdrawals, and administer bonuses. Without this processing, j1j1 cannot deliver its core gaming services to you.
- Legal Obligation: j1j1 is required by PAGCOR regulations, the Anti-Money Laundering Act (AMLA) of the Philippines, and related laws to collect and retain certain categories of personal data — including identity verification documents and transaction records. Compliance with these obligations is not optional and does not require your separate consent.
- Legitimate Interests: j1j1 processes Technical Data, Usage Data, and Communications Data based on j1j1's legitimate interests in operating a secure, fraud-resistant, and well-functioning platform — provided that these interests are not overridden by your data protection rights.
- Consent: Where j1j1 sends you direct marketing communications by email, SMS, or push notification, this processing is based on your freely given, specific, informed consent. You may withdraw your consent at any time without affecting your ability to use the j1j1 platform.
6. How We Use Your Personal Data
j1j1 uses the personal data it collects for the following purposes:
- Account creation and management: To register your j1j1 account, verify your identity (including age verification to confirm you are 21 or older as required under PAGCOR regulations), maintain your account profile, and provide you with access to the j1j1 platform.
- Service delivery: To process your deposits and withdrawals, settle game outcomes, credit and administer bonuses, and provide the full range of gaming services available on the j1j1 platform.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other prohibited conduct. This includes automated fraud screening of financial transactions and login events.
- Regulatory compliance: To fulfil j1j1's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act, the Philippine Data Privacy Act, and any other applicable laws — including the reporting of suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
- Responsible gaming: To monitor player behaviour for indicators of problem gambling, apply responsible gaming tools (deposit limits, self-exclusion) where requested or required, and comply with PAGCOR's responsible gaming standards.
- Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
- Platform improvement: To analyse usage patterns, identify technical issues, conduct A/B testing, and make data-driven improvements to the j1j1 platform and user experience.
- Marketing and promotions (with consent): To send you personalised promotional offers, bonus notifications, and news about new games or features on j1j1, where you have consented to receive such communications. j1j1 may use your gaming preferences and activity data to personalise the offers you receive.
- Legal proceedings: To establish, exercise, or defend j1j1's legal rights in connection with any dispute, regulatory investigation, or legal proceeding.
Automated Decision-Making: j1j1 uses automated systems to screen new account registrations for fraud indicators, to flag transactions for AML review, and to apply responsible gaming interventions. Where a significant decision affecting your account (such as an account suspension pending fraud investigation) is made wholly or partly by automated means, you have the right to request human review of that decision by contacting j1j1 support.
7. Sharing Your Personal Data
j1j1 does not sell your personal data. We share your personal data only in the circumstances described below, and only to the minimum extent necessary for each purpose:
- Identity verification and KYC providers: j1j1 shares identity document images and personal details with accredited third-party KYC service providers to verify your age and identity. These providers process data solely on j1j1's instructions and are contractually prohibited from using it for their own purposes.
- Payment processors: To process your deposits and withdrawals, j1j1 shares relevant transaction data with payment service providers including GCash, Maya, and local bank partners (BPI, BDO, Metrobank). Only the minimum information necessary for transaction processing is shared.
- Game content providers: The third-party game developers and studios whose games are available on j1j1 may receive limited technical session data (such as a pseudonymous player session token) to deliver the game to your device and record game outcomes. Full personal identity data is not shared with game providers.
- PAGCOR and regulatory authorities: j1j1 is legally required to provide player data to PAGCOR upon request, as part of regulatory audits, or in response to lawful orders. j1j1 may also be required to report certain transactions to the Anti-Money Laundering Council (AMLC) under the Anti-Money Laundering Act.
- Law enforcement and courts: j1j1 may disclose personal data to law enforcement agencies, courts, or other government authorities in the Philippines where required to do so by law, court order, or other legal process.
- Platform infrastructure providers: j1j1 uses cloud hosting and IT infrastructure providers to operate the j1j1 platform. These providers may have access to personal data as part of their infrastructure role and are bound by strict data processing agreements.
- Professional advisers: j1j1's lawyers, accountants, auditors, and insurers may access personal data on a need-to-know basis in the course of providing professional services to j1j1, and are bound by professional confidentiality obligations.
8. Cookies & Tracking Technologies
j1j1 uses cookies and similar tracking technologies on the j1j1.org website and platform to improve your experience, maintain your logged-in session, and gather analytics data. The following types of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. These cookies are essential for the j1j1 platform to function correctly. | No — disabling these will prevent you from logging in or using the platform. |
| Functional | Remembers your language preference, display settings, and last visited game category. Improves your experience on return visits. | Yes — disabling these means j1j1 will not remember your preferences between sessions. |
| Analytics | Collects aggregated, anonymised data about how users navigate j1j1.org — which pages are most visited, average session length, error rates. Used for platform improvement only. | Yes — you may opt out via your browser settings. |
| Marketing | Used to personalise promotional content shown to you on j1j1 and to measure the effectiveness of j1j1 marketing campaigns. Only active with your consent. | Yes — manage via your account marketing preferences. |
You may control cookie settings through your browser's privacy or settings menu. Note that disabling strictly necessary cookies will impair your ability to use the j1j1 platform. For detailed instructions on managing cookies in popular Philippine-market browsers (Chrome for Android, Safari on iPhone, Samsung Internet), please visit the support section of your browser provider.
9. Data Retention
j1j1 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
- Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
- Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session, to support dispute resolution, regulatory audits, and responsible gaming monitoring.
- Customer support communications: Retained for three (3) years from the date of the last interaction in a support thread, to support dispute resolution and service quality review.
- Marketing consent records: Retained for the duration of your account plus three (3) years following account closure, to demonstrate compliance with consent obligations.
- Technical and analytics data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Raw IP address logs are retained for up to twelve (12) months for security purposes.
Upon expiry of the applicable retention period, j1j1 will securely delete or irreversibly anonymise your personal data. Where anonymisation is used, the resulting data can no longer be linked to you and is no longer subject to this Privacy Policy.
10. Data Security
j1j1 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- Transport Layer Security (TLS 1.3): All data in transit between your device and j1j1's servers is encrypted using TLS 1.3, preventing interception by third parties.
- AES-256 encryption at rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256, the gold standard for data-at-rest encryption.
- Access controls: Access to systems containing personal data is restricted to j1j1 personnel who need it for their specific role. All staff with access to personal data undergo data privacy training and are bound by confidentiality obligations.
- Two-factor authentication (2FA): All internal j1j1 systems handling personal data require two-factor authentication. Players are strongly encouraged to enable 2FA on their j1j1 accounts as well.
- Regular security assessments: j1j1 conducts regular penetration testing and security assessments of its platform and infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Incident response procedures: In the event of a personal data breach that poses a risk to your rights, j1j1 will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
Important: While j1j1 takes every reasonable measure to protect your data, no online system is completely impenetrable. You play an important role in keeping your account secure — please use a strong, unique password for your j1j1 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact j1j1 support immediately.
11. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j1j1. To exercise any of these rights, contact j1j1's Data Protection Officer using the details in Section 15. j1j1 will respond to your request within fifteen (15) business days of receipt.
Right to Access
You have the right to request a copy of the personal data j1j1 holds about you, together with information about how it is being used and with whom it has been shared. j1j1 will provide this information in a readable format free of charge for routine requests.
Right to Rectification
If any personal data j1j1 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. Many basic account details (such as contact information) can be updated directly through your j1j1 account settings.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. This right is subject to j1j1's legal data retention obligations under PAGCOR and AML regulations, which take precedence.
Right to Object
You have the right to object to j1j1 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though j1j1 may be able to demonstrate compelling legitimate grounds that override your objection in certain cases.
Right to Data Portability
Where processing is based on your consent or a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to Lodge a Complaint
If you believe j1j1 has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details on how to file a complaint with the NPC are available on the NPC's official website.
12. Children and Minors
The j1j1 platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. j1j1 does not knowingly collect personal data from any individual under the age of 21.
As part of the registration process, all applicants are required to verify their date of birth and submit a valid government-issued Philippine ID confirming they meet the 21+ age requirement. Accounts found to have been created by individuals under 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to PAGCOR as required by j1j1's licensing obligations.
Parent or Guardian? If you have reason to believe that a minor in your household has registered or attempted to register a j1j1 account, please contact j1j1 support immediately at [email protected]. j1j1 takes underage gambling extremely seriously and will act swiftly on any such report. We also encourage parents and guardians to use parental control software to restrict access to online gaming platforms.
13. Cross-Border Data Transfers
j1j1 is a Philippines-focused platform and processes the majority of its player data within the Philippines. However, some of j1j1's service providers — including cloud infrastructure providers and international KYC verification services — may process data in data centres located outside the Philippines.
Where personal data is transferred outside the Philippines, j1j1 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act. These safeguards may include standard contractual clauses approved by the NPC, binding corporate rules, or transfers to jurisdictions that the NPC has recognised as providing an adequate level of data protection.
By using the j1j1 platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where j1j1's service providers operate, subject always to the safeguards described in this Section.
14. Amendments to This Policy
j1j1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable Philippine law, or changes to our platform and services. When j1j1 makes material changes to this Policy, we will notify registered players by posting a prominent notice on the j1j1 platform and, where the changes significantly affect your rights, by sending a direct notification to the email address registered on your j1j1 account.
The "Last Updated" date at the top of this Privacy Policy will always reflect when the most recent version took effect. We encourage you to review this Policy periodically. Your continued use of the j1j1 platform after the effective date of an updated Policy constitutes your acceptance of the changes.
If you disagree with any changes to this Privacy Policy, you have the right to close your j1j1 account and request deletion of your personal data, subject to the mandatory retention periods required under PAGCOR and AML regulations. To close your account, please contact j1j1 support or use the account closure option in your account settings.
15. Contact & Data Protection Officer Details
If you have any questions, concerns, or requests regarding this Privacy Policy or j1j1's handling of your personal data, you may contact j1j1's Data Protection Officer using the following details. Please note that all contact details are provided as plain text — do not use any third-party messaging platform to submit sensitive personal data.
Data Protection Officer
j1j1 Casino — DPO Office
Email: [email protected]
Subject line: Data Privacy Request — [Your Account Username]
Response Timeframe
j1j1 will acknowledge receipt of your request within two (2) business days and provide a full response within fifteen (15) business days.
For urgent account security concerns (such as suspected account compromise), please use the live chat function on the j1j1 platform for immediate assistance — available 24/7.
If you are not satisfied with j1j1's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012. Information on filing a complaint with the NPC is publicly available through official Philippine government channels.
For responsible gaming support, self-exclusion requests, or concerns about problem gambling behaviour, please visit j1j1's Responsible Gaming page or contact j1j1 support directly. PAGCOR's responsible gaming resources are also available through official PAGCOR channels.
Your Data Is Safe at j1j1 Casino
Now that you've read our Privacy Policy, you can play with full confidence knowing your personal information is handled with the care and discretion it deserves. Join thousands of Filipino players from Manila to Cebu to Davao who trust j1j1 for secure, fair, PAGCOR-regulated gaming. Must be 21 or older to participate.
21+ | Play Responsibly | PAGCOR Regulated | Philippines Only